
Crestron FT-TS600 FlipTop Touch Screen
Operations & Installation Guide – DOC. 7585A FlipTop Touch Screen: FT-TS600 • 33
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
FT-TS600 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
PWR LED does
not illuminate.
Device is not receiving
power.
Verify PoE power source is
properly attached.
Button press
yields incorrect
result.
Incorrect programming Verify the Crestron Studio or
SIMPL Windows program.
Loss of
functionality due
to electrostatic
discharge.
Improper grounding. Check that all ground
connections have been made
properly.
Reference Documents
All documents mentioned in this guide are available at www.crestron.com/manuals.
List of Related Reference Documents
DOCUMENT TITLE
Crestron e-Control Reference Guide
Further Inquiries
To locate specific information or resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or, for
assistance within a particular geographic region, refer to the listing of Crestron
worldwide offices at
www.crestron.com/offices.
To post a question about Crestron products, log onto Crestron’s Online Help at
www.crestron.com/onlinehelp. First-time users must establish a user account to fully
benefit from all available features.
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