Crestron STRFGWX Specifikace stáhnout pdf (Strana 29)

Crestron STX-1700C 2-Way RF Wireless Touchpanel

Problem Solving

Troubleshooting

The table below and continued on the next page provides corrective action for

possible trouble situations. If further assistance is required, please contact a Crestron

customer service representative.

STX-1700C Troubleshooting

TROUBLE

POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

Touchpanel does not

function.

No power to the

touchpanel.

Confirm that battery pack is installed or

external adapter is connected.

Touchpanel is not

communicating to the

control system.

Poll the network (F4 in Viewport, VT Pro-e or

SIMPL Windows) to verify communication.

Project can not be

uploaded to

touchpanel.

Touchpanel is not

powered up.

Touch the touchpanel to display a screen.

Verify that the panel has power supplied to it,

either battery or power pack.

Communications

error between PC

and control system.

Verify upload preferences is set to the COM

port being used to communicate to the control

system.

Incorrect NET ID

setting.

Verify that panel NET ID matches the NET ID

specified during upload. Refer to "Select

Interface Menu ".

Problem with cable

between control

system and

touchpanel.

Check the cable for damage or bad

connections.

Wrong screens

appear on touchpanel.

Wrong screens

uploaded.

Upload correct screens. Refer to "Uploading a

VT Pro-e Project".

Active area does not

coincide with button

on screen.

Touchpanel is

incorrectly calibrated.

Remove power and then reapply power while

holding finger to touchscreen (for about 5

seconds). The Main Menu appears. Select

"Touchscreen Calibration". The Calibration

Menu appears. Select "Perform Calibration"

and follow prompts. *

Touchpanel display is

dark or too light.

Screen brightness is

improperly set.

Hold a finger to the touchscreen for more than

5 seconds from power off. Set brightness using

Setup menu.

Touchpanel exhibits

slow operation.

Compressed

graphics take time to

decompress.

If there are no memory problems,

decompressed graphics decrease the drawing

time of panel pages.

Touchpanel display is

dark.

Standby or power

down timeout has

elapsed.

Touch screen to reactivate.

No power to the

touchpanel.

Verify the power is properly applied and all

connections are made.

One or more "quick"

pushbuttons do not

function as expected.

Unit out of range.

Refer to "Out of

Range Feature" on

page 26.

Bring unit in range.

Wrong SIMPL

Windows program

uploaded.

Upload correct SIMPL Windows program.

Refer to the SIMPL Window help file for more

information.

* You can also use the caltouch command in Viewport to access the Calibration option.

Operations Guide - DOC. 6049 2-Way RF Wireless Touchpanel: STX-1700C • 25

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